TonicCounselling Individual and Couple Counselling and Anger Management
for Rushden, Wellingborough, Milton Keynes and Canterbury

Couple Counselling, Anger Management & Individual Counselling Fees

We operate a simple fee structure across the whole of our catchment area including:
• Kettering • Higham Ferrers • Rushden • Northampton • Wellingborough • Irthlingborough • Finedon • Thrapston •
• Bedford • St. Neots • Pavenham • Sharnbrook •
• Milton Keynes • Olney • North Luton • Dunstable • Leighton Buzzard • Corby • Wollaston • Billing • Earls Barton • Cogenhoe • Great Doddington • Clapham • Market Harborough • Weston Favell • Irchester • Raunds • Souldrop • Kempston • Hinwick • Farndish • Newport Pagnell • Emberton • Kempston • Stony Stratford • Bletchley • Toddington • Leagrave • Harlington • Caldecotte • Tongwell • Great Linford • Stoke Goldington • Gayhurst • Chicheley • Sherington • Tardley Hastings • Warrington • Lavendon • Turvey •

Our fees are:
Monday to Friday:
Individuals: £50 per hour appointment
Couples: £80 per 75 minutes appointment
Intensive Couple appointments: £60 per hour, Two-hour minimum.

Weekends:
Weekends are reserved for Intensive Couple Counselling, Intensive Anger Management and Group Training.
Minimum of TWO hours per appointment.
Both Couples and Individuals: £60 per hour,
Maximum of Five hours in a single appointment.
** Fees for groups vary dependent on size and length. Please contact us.


Example Fees:

Individual Anger Management:
Monday to Friday, between 8:00am and 9:30pm, £50 per hour

Intensive Individual Anger Management:
Minimum of a TWO hour appointment
Monday to Friday, between 8:00am and 9:30pm, £50 per hour
Saturday and Sunday, between 8:00am and 9:30pm, £60 per hour


Couple Counselling:
Monday to Friday, between 8:00am and 9:30pm, £80 per 75 minute appointment
Saturday, Between 10:30am and 4:00pm, £100 per 75 minute appointment
Sunday, Between 11:00am and 3:00pm, £120 per 75 minute appointment

Individual Counselling:
Monday to Friday, between 8:00am and 9:30pm, £50 per hour
Saturday, Between 10:30am and 4:00pm, £80 per hour
Sunday, Between 11:00am and 3:00pm, £90 per hour



Individual Parenting help:
Monday to Friday, between 8:00am and 9:30pm, £50 per hour
Saturday, Between 10:30am and 4:00pm, £80 per hour
Sunday, Between 11:00am and 3:00pm, £90 per hour

Couples Counselling:
Monday to Friday, between 8:00am and 9:30pm, £80 per 75 minute appointment
Saturday, Between 10:30am and 4:00pm, £100 per 75 minute appointment
Sunday, Between 11:00am and 3:00pm, £120 per 75 minute appointment

Parent and Child:
Monday to Friday, between 8:00am and 9:30pm, £80 per 75 minute appointment
Saturday, Between 10:30am and 4:00pm, £100 per 75 minute appointment
Sunday, Between 11:00am and 3:00pm, £120 per 75 minute appointment

Additional Fees
Court or Legal related; work, preparation, appearances and travel: £100 per hour weekdays between 8am and 7pm.
Court appearances: £500 in advance on account, per appointment; the remainder to be settled via invoice.
Attendance letters and certificates: £80 per document.
Written Assessments: £60 per hour

Corporate and Business Services: Please phone for a quote.

Note:
All weekend fees are payable in advance at time of booking and are non refundable under any circumstance. Given the nature of Saturday appointments and the difficulties faced by couples, once booked, a Saturday appointment may not be moved or cancelled or moved.
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Confidentiality

Confidentiality is a common issue faced by individuals accessing counselling services.

NHS services keep complete and lifelong medical records of all medical interventions including those reported by other agencies. Many, both within and without the health services have access to medical records and as such, they should not be considered confidential. Often, insurers and employers demand access to medical records such that their content may prejudice both the availability and cost of insurance or be detrimental to employment prospects. More recently, the UK government has begun a new initiative in which medical details attached to NHS numbers can be sold on the open market. Therefor, given your NHS number, your data is not safe.

Children are especially vulnerable to being victimised by their health records in later life. Any record of mental health issues or referral to counsellors, psychotherapists, psychiatrists or use of any agencies that are known to utilise such methods and that includes referral through private medical insurance will inevitably affect career prospects. Direct use of a private counsellor or psychotherapist can avoid the disemination of data without consent.

TonicCounselling and TonicTalk Ltd. is an independent, privately funded Psychotherapy and Counselling practice and therefore work directly for their clients. Client confidentially is assured through the following procedures:

    • Since computers are vulnerable to attack and data theft; no personal client information or Counselling / Psychotherapy session notes are kept on computer or any networked electronic device.
    • Client session notes and personal information are only kept as hard copy and securely locked away. Access to these paper records is restricted to the Therapist and Client unless directed by a court order or under other legal obligation.
    • To ensure privacy and confidentiality, TonicTalk ltd. and its agents will not share any information concerning Counselling, Psychotherapy or other services accessed by a client with any other agency unless specifically directed to do so by the client or by court order.
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Client Contract

Definitions
TonicCounselling and TonicTalk Ltd. will henceforth be referred to as 'the practice'.
All directors, partners, employees or associate of TonicCounselling and or TonicTalk Ltd will henceforth be referred to as 'service provider', singularly or 'service providers', pluraly.

Implicit Contract
By accepting any form of service from the practice or any of its service providers, you, the client, accept and agree to abide by and uphold without reservation or restriction the following terms and conditions.

Fees
The client agrees to pay all fees, without reservation, as and when they are due.
Individual and couple appointment fees are due at the time of the appointment and may be paid either in advance of the appointment or during the appointment.
Corporate and business clients are to pay all outstanding fees within 30 days of the issue of the invoice.

All appointments require a 48 hour cancellation or change notice period otherwise the full appointment fee is payable. Unless otherwise stated or agreed, compliance with the 48 hour notice period will result in refund of advance payments that have not and will not be spent on services or other fees. Reduced or concessionary fees and weekend appointment fees are non-refundable and always chargeable regardless of circumstances.

In all the years the practice has provided services, the practice has never changed the fee structure for an existing current on-going client. However, the practice reserves the right to change fees without notice or consultation.

Any and all outstanding fees may incur additional charges including interest on the outstanding amount at a rate of 10% per calendar month and expenses and fees for the recovery of all outstanding monies.

Service Obligations
The practice and its service providers recognise and uphold the client's autonomy and right to choose such that there is no attendance obligation placed on the client. The client is free to attend therapy or not, and is not committed to any number of appointments or length of treatment other than those they have booked.

Also, while the practice and its service providers will endeavour to provide appointments and services in a consistent and reliable way, the provision of service does not imply the on-going provision of services and does not form any part of a contract either expressed or implied. Services may be discontinued for any number of reasons, including but not limited to, incapacity or death of the service provider, commercial unviability, loss of premises, inappropriate behaviour and or boundary issues, inefficacy of therapy, etc.. This being the case, the practice and its service providers reserves the right to discontinue service provision without prior notice or consultation and without compensation or restitution of any form to those affected.

In the case of service provider death or incapacity, the practice may offer the services of an alternate service provider, however, the client is under no obligation to accept the change of service provider and is at liberty to seek services elsewhere.

Testimonials and Feedback
The practice and its service providers are grateful for all feedback and testimonials both written and oral. By providing written feedback or testimonials in any form whatsoever, including, but not limited to, emails, texts, notes, letters and cards, unless otherwise explicitly stated to the contrary by the provider in writing, the provider also gives implicit permission for the practice and its services providers to publish and use any and all such materials in any way they see fit, including, but not limited to, websites and advertising. However, in order to protect the anonymity and confidentiality of the provider, any and all such material, before use, will have all identifying information removed.

Breaches of confidentiality
The practice and its service providers will endeavour to maintain client confidentiality, however, confidentiality is limited under UK law and will be breached where and when the law dictates. These breaches generally relate to, but are not limited to, Terrorism and Child welfare and are non-negotiable.

Additionally, the practice and its service providers reserve the right to breach client confidentiality under the following circumstances:

    • when a client or their agent or associate, directly or indirectly commits an unlawful act against the practice or any of its service providers; including but not limited to, assaults, theft, stalking, and or destruction of property;
    • when a client or their agent or associate, directly or indirectly involves the practice or any of its service providers in any form of court, tribunal or mediation procedure or action; or
    • when a client or their agent or associate, commits what is considered by the practice or its service providers to be a libellous or slanderous act, such that the practice or its service providers need to seek restitution.
In such cases, the information released, will be restricted to that information necessary for purpose as defined by the practice. Generally, the release will be restricted to contain only client contact details and the nature of the incident.

Courts, Tribunals, Mediation and other obligations
The practice and its service providers are sensitive to each of their client's needs and the situations and circumstances they may find themselves in. Often clients are involved in court cases with respect to divorces, separation, child care and access and other personal and domestic issues. However, while the practice and its service providers are happy to assist clients with respect to such matters during appointments on a personal level, they cannot willingly attend court, mediation or other such things, in person, as this will have a detriments affect on the practice and others they support.

Given the nature of services the practice provides and the daily client load and obligations of the service providers; no service provider, under any circumstance, will willing to attend or be involved with any form of court, tribunal or mediation procedure or action.

However, if any client's action, direct or indirect, causes one or more service provider to be obliged, for whatever reason, in any way whatsoever, to attend such a procedure or action, then that client, by prior acceptance of any service from a service provider, agrees that they will reimburse any and all fees and expenses and pay the following additional fees:

A non refundable advance payment of £500 per day per service provider involved
£100 per hour or part hour for all time spent and work carried out, including preparation, travelling, attendance and cancellation, by any service provider involved.

These fees are non-negotiable and non-refundable.

Damage to Property
Any client or associated individual who damages the personal property of a service provider and or the property of the practice agrees to reimburse the full value of the damaged item or items.

If a client or associated individual damages the content of a consultation room used by the practice, such that the room becomes unusable or inappropriate for use as determined by a service provider, the client concerned agrees to pay the following:

All fees and expenses incurred to put the damage right.
Compensation for loss of earnings from the use of the room at a rate of £400 per day, in part or whole, while the room is out of use.

In any such case, where the practice or its service providers deem necessary, the practice and its service providers reserve the right to involve the police and or seek monies and damages through court action.

Slander and Liable
The practice respects the client's right to self expression, however, the practice and its service providers have worked diligently to create a reputation for service and quality which allows the service the privalidge of assisting people with their life issues. This being the case, the practice and its service providers may defend against any action thet they feel is liabelous or slanderous that damages the reputation of the practice or its service providers. To this end:

Each client (either in person or through an agent) is entitled to privately or openly express their experiences and opinions relating to the services provided by the practice and its service providers. However, any such action that the practice and or its service providers deems contrary or damaging to the interests of the practice and or its service providers, the practice and its service providers reserve the right to defend against any and all such actions and where necessary seek remedy, restitution, damages and or injunction. Under such a circumstance, the client accepts, that through their own action, they have have brought their case into public domain and have waved all confidentiality and agreed that the practice and its service providers may utilise any and all information they have to defend themselves, seek remedy, restiturin, damages and or injunction, in either or both public or private domains.



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